As I alluded to above, my family and I recently moved. An experience all by itself, and I am sure most if not all of you can relate to your own experiences of moving at one time or another. As a result, we were exposed to many different trade persons, and companies whom we had to deal with for one reason or the other. One or two of our customer service dealings and interactions were excellent, most were just average, and some were frankly downright terrible. This left my wife and I shaking our heads in disbelief at people’s incompetence, lack of professionalism, and fundamental bad manners. Below are some ways to make the customer (read “me”) the star and win their business and loyalty every time.
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Reproduced with permission of the author. Charles Marcus is an international motivational speaker. For more information on Charles, please visit his website at www.cmarcus.com. Copyright 2007-2011. All rights worldwide reserved.
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