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Newsletters

Reproduced with permission of the author. Charles Marcus is an international motivational speaker. For more information on Charles, please visit his website at www.cmarcus.com. Copyright 2007-2011. All rights worldwide reserved.

Each newsletter includes feature articles, recommended reading, quotes and other valuable information.

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Vol 11, Number 6 June 2011

As I travel around the world, is it just me, or does customer service get worse? In my observation there is too much inconsistency, people not taking responsibility for their role or sticking too closely to their job description. I am seeing too many people not taking a pride in what they do or the people they service.